| Address: | 682301 | | Website: | IFB care |
Our IFB-Senator washing machine is under AMC and it developed complaint in the drum during April 2016. Service franchises took complaint but not solved the problem without any reply/feedback. Complaint was registered on line and token no. given were 1102528 dated 30May'16 and [protected] dated 05 July'16. On advise from customer care[protected] contacted Mr.Aneesh, GM (IFB) on 20 May'16, but no action. Subsequent to this, Franchisee-Ideal Group Services, Tripunithura, attempted to replace the drum with some old scrapped drum (removed from some scraped machine) and it was rejected as it fully found rusted and shapeless. Till day no action is taken by IFB and I'm under mental agony and deprived of service from IFB, since April. Please take imddeiate action to replace the drum wit genuine spare part failing which in need to approach the Consumer disputes redressal forum, Ernakulam, Kerala. The worst insult to me IFB is cancelling of my registered complaints without my knowledge. Not rectifying my machine and my problem will take me legal remedy, if not replied within 40 hours from now. Was this information helpful? | 
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