[Resolved]  IFB Industries — service technician not attending and reception being rude if made calls

Address:

Plot no1, Nehruji Nagar, Ponniamman Kovil Street, MMDA, Matthur, Chennai

Hi,
I made a complaint 4 months back as my washing machine stopped working with a huge sound. Since it was lock down we understood unavailability of the service technicians and once lock down was released they attended our complaint. Took our machine and didnt respond for more than 2 months. Then they gave our machine which broke down in 1 day. After that the reception who takes complaint started talking rude and shouting at us, not answering our call, putting us on mute. We requested them many times as we are not someone who shouts at people and yet when they were talking rude we were devastated as they got 8000 of our money for service and machine still wasnt working. Still not resolved and they are talking very rude saying why calling everyday like relative, cut the call and all. Ifb has the worst service and customer response team ever.