[Resolved] IFB Industries — Service Technician took away the PCB board, did not replace the PCB board

Virendra91

from Mangalore, Karnataka

Nov 27, 2021

Address:

Puttur/Belthangady

In June 2021, our IFB washing machine (Serena Aqua SX) stopped working. We got phone number of technician of near by service center (Puttur/Belthangady - Karnataka) and registered the complaint. The technician came and took away the part -PCB board after that he is not receiving the phone even after calling multiple times. Dejected by the pathetic service by IFB. What kind of service you provide when you hire these kind of frauds
IFB Techincian's Phone number : [protected] (Khalid)

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Jan 5, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Nov 29, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We tried calling you on the number you provided but unable to reach.Please share your registered number and the best time to call so that we can assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances