Dear sir,
I have fb washing machine serial no.[protected], model serena vx. The said machine was giving some problem. I contacted your local service at s. R. Electronics, siliguri, phone no.[protected].
Their technician came and said that it is out of warranty. There is problem in the drum and bearing. He needs to take it to their workshop. He charged rs. 575.00 as visiting charge vide receipt no. 6960 dated 03.01.2017. After taking to his workshop he said that total cost of repairing about rs. 6500.00.
We told him to repair and send the machine at our place. But your service centre wants the full payment before sending the machine. We told him to send the machine at our home and collect the payment. But they are not sending the machine.
This machine has been giving us problem right from the time of purchase. Every now and then we had to get it repaired. Until now it was under warranty and now they said that warranty has expired and the cost of repairing is also very high.
Kindly look into the matter and advise us accordingly.
Thanking you,
Yours faithfully,
Babita agarwal
[protected]
Siliguri Was this information helpful? | 
Post your Comment