[Resolved] IFB Industries — spare parts of washing machine

puneetbansal

from New Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have registered a complaint with ifb with ticket no. [protected] on 12th sept, 2017.
Technician has visited and informed us that there is fault in pcv and door sensor which is need to be replaced and taken visit charges.
After that we are following up with technician for the replacement of faulty part there is no proper response. Even after 10 days parts are not available.
If ifb is unable to provide the spares then why they are selling the product in the market.
Also, even after discussion with their call center again they have provided one more ticket no. [protected]

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Nov 1, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 26, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES