[Resolved]  IFB Industries — Split AC from IFB

Address:

Faridabad, Haryana, 121009

We had purchased 2 split AC last year on 25/03/2016. We had registered a request for servicing of AC. first of all no request number was given and were told verbally that it will be done on 26th march. No one turned up. we called again and were told that someone will visit soon . Again no one turned up. we called again yesterday and were told that someone will come today. today we called repeatedly as i had taken leave waiting for the serviceman to come. finally he came at 6.40 pm and told us that free service can't be done as One year is over. Is it my mistake if
1)the serviceman has not come on time ?
2) I am not given request number ?

I do not expect such behavior from a reputed company like yours. Outsourcing maintenance does not mean you are not responsible for after sale service. We buy a product from IFB and not from the service vendor.

Need to look carefully into your policies.

Regards