[Resolved]  IFB Industries — split ac installation

Address:

Faridabad, Haryana, 121003

I purchased ifb split ac, model no. Ifb sac 1.5t iacs18jcctgc (Cu) machine sl. No. 002032 from sham lal krishan lal (Gst no. 07aahpa5063e1z5) on 11 feb 2018. I call customer care for free installation on 05 apr 2018 at 1030 hrs and got ticket no. [protected]. When technician visited my home he said that there will be extra labor charge for wall mounting and extra pipe, for this issue i called up customer care on 06 apr and no one give me satisfactory response. I spoke to mr. Shailender about this and ask for company’s written guidelines, he said he can’t give that to me. I told him that i will get that from legal way, he replied that first you go legal way than we will see. When i got such response i called up their technician and asked him to come and install ac unit on their condition (Because no one in customer care was caring about the customer) he replied that he will come tomorrow with the extra items. Next day (07 apr) when i called technician to confirm timing he said he is going somewhere else and give his senior no. To call (Mr. Rakesh) he didn’t pick up the phone then i called customer care. I spoke to miss suman, she assured me that it will be installed today, but nothing happen and again i got assurance that tomorrow it will be done. I confirm that it is sunday tomorrow and it may be a holiday, the technician told me that they are working on sunday and definitely it will be done. But, same story is happening, no one is responding. I raised this issue to miss anu thakur as well but no one is caring
I raise this issue on national consumer forum and the complaint no. Is 679174. I hope i will get prompt response from your end the un-necessary hassle. I have purchase this ac for my comfort and it is creating unnecessary botheration to me. Please help me to solve this issue and look in to the matter of extra labor charge as well.
Regards,