IFB Industries — spoiled

 
8 Reviews
 Gasper Henry James on Nov 19, 2017
We purchased one ifb washing machine that’s spoiled before 3 months.. We called the ifb customer care and made complaints. But no response. Then we called the dealer in our area and informed to them. It’s almost 3 months over. But we didn’t get any response. I don’t understand what’s the purpose of ifb customer care india. Why your selling your product in india. If you don’t have proper customer care. Then what’s the use of customer care. What you will do your customer. Once your product sold you don’t care. Unfortunately i got a gift of ifb microwave also. I don’t know what’s going to happen. Please take care your customer if you cannot... Betters you don’t sell!

Complaint Status


[Nov 19, 2017] IFB Industries customer support has been notified about the posted complaint.
IFB Industries Customer Care's response, Nov 20, 2017
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Complaint comments  7 Comments     Updated: Share0Tweet0Share0

Comments

You can contact me via jamesdehenry@yahoo.co.in
Thanks for the response
Or give me your email and Mobil numbers I will send all the details. I am not interested to contact customer care
Very bad! Better you all don’t buy IFB product! IFB marketing at free of cost
My washing machine motherboard spoiled before 3moths. The company don’t have spare parts so they collected 3000 rupees from me to order spares from Japan via ship. It’s almost 3 months still coming...
the company doesn’t have fund to order the spare parts please help them

Worst company
Worst customer service

Any IFB staffs can reply!
IFB Industries Customer Care's response, Nov 23, 2017
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Really, you all be shameful. Don’t you feel shame. You are sitting in customer desk and asking give me details. Why you don’t have customer records? What’s the purpose of customer care IFB? Why your collected the money from customer to spare parts? In every company give the spare parts cost and service charge. After the changed, if the product doesn’t have any problem then they will move the payment. In your company that’s totally different. We are all idiots to buy your product and you all smart people. Already I mentioned the mail to contact.!why to don’t have cuts to contact me. I will never and ever recommend IFB product!

Till now you didn’t take against the Madurai IFB division head Madhan? In which way he collected the money to buy spare parts? It’s almost 3 months ready! You don’t spare parts why did you sell the product to us?

Don’t you feel shame on IFB! To all India’s don’t buy IFB product! If you want buy, just look at the complaints!
You all stupid. I told already, you people don’t have sense. They stupid changed the spare in shop. Never checked the conditions...just delivered at home. Just told, you can use .!but it’s not running...what’s the idiotic service you’re doing... I told, take it back...you all shameful

Why you people are not responding...
What’s the purpose of 24 hours help desk...
Did you take any action against Madhan?
You are not responding..then how your going to take any action?
Shame...
Really I feel shame to post like this... but no choice! Any way you should give proper response...but I sent a mail to your CEO’s and Chairman’s till now I don’t get any response. That means... that’s the level of responsibility...
If you want I can attach the copy of mail also
IFB Industries Customer Care's response, Nov 27, 2017
Dear Sir/Madam,

Please share your contact number so that we can assist you. Alternatively you can email us at customerservice@ifbglobal.com and we will try our best to meet your expectations.

Regards
IFB Appliances

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