[Resolved] IFB Industries — stabilizer under warranty with proper warranty card dop to till validity date

manish_raik

Address:

1229 sector 9 ,Gurgaon,, 122001

Dear team,

I purchase a new ifb washing machine stabilizer on 7th sep-18 (Under warranty till 2021 as mention in warranty card) and during the installation when i ask for bill they said for service you can show this warranty card and get the service, now my stabilizer start giving problem then service man mr. Pawan -[protected]
Asking for bill and said we cant give service without bill and your warranty card doesn't matter for us,
If warranty card have no use or no value than why you guys are asking to keep in safe and show at the time of service,
Also i want to know if stabilize directly coming /installation by company than why you have no data of installation and whats the reason.

My washing machine is running without the stabilizer and in case if its short than who will responsible for that.

Kindly this done today itself 24/01/20

Thanks,
Manish kumar
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Mar 2, 2020

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Jan 28, 2020

IFB Industries Customer Care's response Dear Mr Manish,

We hope your issue is resolved to your satisfaction. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances