[Resolved] IFB Industries — Technical disruption in Washing machine. Water splashing out frequently while wash program is on

Pankaj_S

Address:

285D, DIAMOND HARBOUR ROAD , KOLKATA, KOLKATA

I rang up your customer care number at [protected] to get connected with one of your customer executives and informed the individual to speak in Bengali. Seeing she is unable to communicate with me, I politely asked her in English to hand over someone who speaks Bengali. The customer executive on the other side appeared pretty much reluctant to speak up with me.

is it because the executive feels ashamed to speak with a Bengali speaking customer? I guess a regional customer care language is always mandatory for all to speak. she could have guided me to communicate with a Bengali speaking executive. instead, she behaved with me as if I was a cold caller and disconnected the line. Is that the way how you treat your prime customers? So the commercials and advertisements you show on TV about customer relationship management is a bloody hoax, right?

Go on son, I'm waiting for your explanation.

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Aug 7, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Oct 31, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We tried calling you on the number you provided but unable reach. Please share your alternate number and the best time to call so that we can assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB Appliances