[Resolved] IFB Industries — The company couldn't resolve my issue with the model 436CTR-BG built in hob

[Resolved] IFB Industries — The company couldn't resolve my issue with the model 436CTR-BG built in hob

D dkbasnet from Tezpur, Assam Mar 30, 2022 May 23, 2022 This thread was updated on May 23, 2022

I have been using IFB 436CTR-BG built in hob since last 2 years at Tezpur Assam -784028. I have been facing lot of problems with it. Many time I complaint to the company, but they couldn't resolve any of my problems. Last time I booked a complaint on 19th January 2022. After around one and half month, one of their technician came, but forget about resolving my issues he even couldn't open the hob. Then he asked me to take the hob to his service center, I took it there and kept it there for three days but even then he couldn't open the hob, on top of that he broke one of the parts, which he himself admitted. After that I contacted the IFB help line([protected]) on 25th March 2022 and they said within 24 hours some of their executive will contact me. but so far no response. Now I want the product to be replaced as they couldn't repair it. Was this information helpful? No (1) Yes (0)
May 26, 2022 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Mar 31, 2022 IFB Industries Customer Care's response Dear Sir/Madam, Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected]. Regards IFB APPLIANCES Apr 01, 2022 Updated by dkbasnet Mobile no. [protected] Verified Support Apr 01, 2022 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your contact number. You can expect an update from our concerned team soon to assist you further. Regards IFB APPLIANCES Verified Support Apr 20, 2022 IFB Industries Customer Care's response Dear Sir/Madam, We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES Apr 21, 2022 Updated by dkbasnet Dear Sir Thank you for taking up the issue. But still the machine is not 100% ok. Two screws of the largest burner have been broken and they are not replaced, that means the burner is running without those two screws, for which there is a little gap (I don't know whether that is a little risky also or not). The next is, in one of the burners, the flame is a little low. I will be happy if those are also taken care of at the earliest. Regards D.K.Basnet Verified Support Apr 21, 2022 IFB Industries Customer Care's response Dear Sir/Madam, Apologies for the unpleasant experience. Allow us some time to get back to you with an update regarding your concern. Regards, IFB APPLIANCES Verified Support Apr 25, 2022 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you by our team kindly let us know once you are back in station so that we can assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES
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dkbasnet

from Tezpur, Assam

Apr 15, 2022

What is the current status of my complaint. So far no response.

IFB Industries Customer Care's response, Apr 16, 2022

Verified Support

Dear Sir/Madam,

We request you to have faith in us as our team is rigorously working on your concern. Please be assured that you will be contacted soon.

Regards
IFB APPLIANCES

dkbasnet

from Tezpur, Assam

May 23, 2022

Unfortunately again I have to write to you. Around one month back the largest burner of my built in hob stopped working. I informed the local service people (Partha Kar) of IFB at Tezpur, Assam, after some days he visited and somehow made it work but with a very low flame. I asked him about the solution, he said he will talk to his higher authorities. But so far no result. already one of the burner was with low flame. So, how long I will continue with this problematic product. I am fed up with it. I request you to kindly do the needful. Either replace it or refund the full money at the earliest.