[Resolved]  IFB Industries — Ticket # [protected]

Address:

[email protected]

A complaint was registered on March 04, 2023. The washing machine is under AMC.

No body visited to attend the complaint for four days. After following up, a technician came and noted down and clicked the pics for the required parts and assured that the machine will be fixed in three days time.

After three days, another technician came and told that he was never informed of what all need to be fixed and asked that the parts required to be ordered ad will take three days time. OMG! another three days...

To my surprise, on March 10, 2023, complaint was marked closed that too without resolving any problem. I wrote to the company's customer support on March 13, 2023, and got an assurance on March 14, 2023 that a technician has been given the responsibility and the problem will be resolved by evening. But no body turned up and I informed back the status but this time there was no reply even from company's customer support.

I don't know ho to take up the problem. In past too the local service partner cheated on me which was informed to the company but to no resolution. It seems as if the company has given free hand to the service partners to do all this.

I look forward to the resolution on urgent basis.