[Resolved]  IFB Industries — top load washing machine service delayed from 24 days

Hi
Please provide service for product we bought

I registered / requested for service on 7th april 2019 but still i didn’t got the support or service which i requested and fed up with calling service centre and customer care every day starting from the day i requested for service

My name raviteja son of nageswararao pathuri - registered mobile [protected]

After i lodged a service - service engineer came to house to check problem after 56 hours on second reminder and he said clutch plate need to change for top load washing machine

No response after that - i followed up with third reminder asked for further process they said part will be delivered within three days and they will come to replace i called again after 3days they said will come and check

After one day i called up again to check status i didn’t got response so i called customer care number and got service centre supervisor (Nagaraju) number and called him he said we need to take washing machine to service centre then i requested to send an engineer to check feasibility of changing a part at home if not we will bring to service centre

After two days i called again and reminded them about this on next day (This is after 20days from registered for service & after 6reminders) they sent one engineer he checked and said he will get part and repair as it will be feasible

Then after the service centre people not picking my call i called four to six times but no response the i called customer care they said cancellation request raised from service centre end then i told them if i lodge new complaint i will be loosing free service as i was in warranty earlier then they gave another number of service centre and asked me to call them again they (Service center) said will check and update after same thing happened they again not picking up my calls from this number as well and

Even now i didn’t got service for the washing machine after 24days

Totally i felt useless of calling ifb service points / centres and i thinking not to buy ifb products just because o[censored]nnecessary suffer i need to take to get service and service centre’s which ifb maintains are totally useless

Please provide service at earliest