[Resolved] IFB Industries — Turntable tray break in convection mode- Quality defect

[Resolved] IFB Industries — Turntable tray break in convection mode- Quality defect

N nitingupta1989 from Delhi, Delhi Mar 29, 2022 Mar 31, 2022 This thread was updated on Mar 31, 2022

My registered no. Is [protected] under which my newly purchased microwave is registered. I purchased one of the top model for microwave convection oven (30frc2) thinking that it will be of best quality. But after 3 months o[censored]sage while preparing pizza in convection mode, the turnable tray got crack and broken. I was surprised to see this as this never happened before with my LG microwave which i used for 10 years. I am attaching the snapshot for reference. Since the microwave is under warranty i understand it will be replaced free of cost this time but i am very much worried about when the warranty get expired after 1 year. I woukd request you to replace my turnable tray at the earliest and assure the quality is not compromised. +2 photos Was this information helpful? No (0) Yes (0)
Mar 31, 2022 Complaint marked as Resolved Turnable tray was replaced free of cost. Thanks to IFB team. IFB Industries customer support has been notified about the posted complaint. Verified Support Mar 30, 2022 IFB Industries Customer Care's response Dear Nitin, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Mar 31, 2022 Updated by nitingupta1989 I have still not received any call from IFB team. Moreover it is very disappointing to know from your authorized customer team (Tashi Enterprise) that this turnable glass tray does not cover under warranty and is chargeable extra of Rs, 577/- even though it is not a physical damage. First of all it is a major quality defect that your glass tray could not sustain the high temp. in convection mode. Also, note the tray is still not available at center and they are asking to wait till 5 April due to which i cannot use my microwave till then. Moreover even after repeated reminder on <[protected]@ifbglobal.com> i am not getting any support. This is the most horrible incidence i am facing from IFB team. I have many IFB products like washing machine, fridge, microwave etc. but this type of response is not at all expected. Verified Support Mar 31, 2022 IFB Industries Customer Care's response Dear Nitin, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES
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