[Resolved] IFB Industries — Unethical behaviour 1

Shabad Mehta

from Kishni, Uttar Pradesh

Address:	New Delhi, Delhi, 110048
Website:	www.ifbindustries.com

Dear Team

We have 2 washing machines installed at our two different address.Yesterday a executive from your company visited our house & recommended a cleaning powder for 160/- rs for cleaning of the machine & 1 soap for 350/- for washing of clothes.(E-11 Gk enclave 2).According to him the cleaning powder helps in removing the scaling on the bottom of the machine, and he said it will be clean in the first time only, but when we tried it it didn't work & we thought to call IFB complaint centre but the way they spoke to my father it was absolutely pathetic & rude.It is not a matter of 160/- or 350/- rs but these guys are cheating there customers & then not been apologetic about it.I request you to kindly take the necessary action against these 2 gentlemen(Mahesh & avdesh), cannot attach the call recording on this platform, If you can forward me a mail id will do so.
Regards
Shabad singh Mehta

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May 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

IFB Industries Customer Care's response Dear Mr. Shabad,

We are unable to find your details in our database with this number you provided. For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected] (other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

Regards
IFB Appliances