[Resolved]  IFB Industries — unethical behaviour - dishwasher not returned yet and no idea where it is.

Address:

560076

Our dishwasher was taken for repair on feb 2nd by vigneshwar enterprises, an authorised ifb service provider located at 4th cross, 6th main, gokula 2nd phase, mathikere, bangalore. They returned it in a week and showed that it all worked fine. It did, so payment was made. A couple of hours later i tried to operate it and it didn't turn on. I called the service engineer who didn't pick up his phone so i messaged him saying that its not working, please come and take a look.

After chasing him and calling the franchise office and the manager (Who is forever traveling and never picks up his phone!), the service engineer came and said he will have to take the dishwasher back to the workshop, that was more than a month ago and since then i have no idea of what is happening to the dishwasher or where it is.

I call the service engineer vijay - most of the times doesn't pick up his up phone, or he is sick so not going to office, or going to office and will find out and let me know - never calls me back.
I call the office - the receptionist shyamili has no clue, keeps saying give me a day i will find out and will call you back - never calls back
I finally managed to get to talk to the manager karthik - he says sorry mam, let me find out and will call you right back - that was 5 days ago and i sent him a reminder but still no news!

Amongst all the service providers in bangalore, vigneshwar enterprises has been most irresponsible and unprofessional one. Kindly do not use them for any of your home appliances servicing. Not sure why ifb lists vigneshwar enterprises as their authorised franchise and connects customers to it.

Ifb, vigneshwar enterprises will not tell me what is happening to my dishwasher. I am left with no other option than to post it on social media and consumer complaints, so that you will find out and give me an answer.