[Resolved] IFB Industries — Unethical behaviour - Not responsive | |||
I bought a washing machine (ELENA Aqua vx 6kg 800RPM) one and half years back. From the date of buying the timer is not working properly and also washing qulaity is worst. i have been placing repeated complaints, but the customer care closes the complaint without my knowledge. This time a complaint was made on march 31st requesting for a senior technician to attend, but a junior person attended and said will forward to a senior technician. A senior technician name Pandiyan attended the same on 9th april and said the drum and the timer should be replaced, and the same will happen within a week. But today when i called IFB Tollfree, a fresh complaint was taken stating the previous complaint is cancelled. This happens always. Every time i call for address updation they dont take that request also. i have never seen such a worst service. Customer Id: 3933512 Was this information helpful? | |||
Mar 18, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 16, 2016 IFB Industries Customer Care's response Dear Valliammal, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Apr 21, 2016 IFB Industries Customer Care's response Dear Valliammal, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Today i have called the customer care twice, they said the complaint has been closed and requested to contact the technical team. Ramya or Mr.Gurumoorthy the head. Morning when i called mr Gurumoorthy at around 10.15, he said he will check and get back with the status of my complaint within half an hour. He dint turn up. I called back at 11, a lady picked the call this time stating he has gone out. She said a technician named prem will be attending and replacing the spare parts within today. I kept calling the same number several times. When i called at 5pm again the lady picked the call and said the person is stuck in a customer place and will close the issue today. Till now no calls nor no response. Never expected such an unethical behaviour from a senior person. Being given this number as the senior person and is to be contacted for escalation, the same customer support personal Ramya from the technical side is attending the call. Then why is it like the people share this number for escalation.
I would like to take the issue to the next level. Please help me out with the process of escalation.
The technical team did not even mind to call and inform about the delay.
We both are working professional and from the date of complaint registration have taken leave due this issue and stayed at home.
The worst experience i ever had.
the customer care should never route to MR. Gurumoorthy. He is a senior person and is no negligent. His negligent behaviour is unacceptable. If he is the point of escalation, and the same customer care personal attends his phone, where is the escalation process and how will the issue be resolved.
These people are very irresponsible.
Irritative IFB team.
Please help with the procedure to escalate at a higher level.
I am even ready to take legal action on this issue.
The service is not even worth it a rating 1