[Resolved]  IFB Industries — Unethical sales

Website:

www.qrs.com or www.ifb.com

My father purchased IFB senator DX washing machine (6Kg) on 4/5/2011 from QRS Retail Ltd; Kottayam(Invoice No.[protected] dt. 28/4/'11) Immediately after installation the machineused to produce abnormal sound when in operation and constant complaints were made with the sellers. Each time the service person used to attend and told the sound was due to the platform on which the machine was kept. He then put it directly on the floor after removing the stand. Even then abnormal sound used to come from the machine in operation. He was being fooled by the service person each time. After realising that the warranty period is over for the machine, he came to open and service the machine recently. Then he discovered that both tub and its mounting bracket and bearing are broken. He charged Rs. 8100/- as service cost. This is just cheating from the company side. My father is 85 years old and the service person was constantly fooling him whenever complained. I feel the machine had a broken bracket & bearing, right from the day of sale and QRS person was cheating us by supplying a damaged machine. Kindly take urgent action against the dealer and get the above amount refunded from the company/service agency.