[Resolved] IFB Industries — Unprofessional behavior of IFB technician

[Resolved] IFB Industries — Unprofessional behavior of IFB technician

S suman_36 from Kolkata, West Bengal Feb 15, 2022 Feb 21, 2022 This thread was updated on Feb 21, 2022

I had registered a service request through calling customer care of IFB Industries for my 5.5ltr front loader washing machine WM ELENA DLX on 14/02/2022. The ticket No. [protected] was attended by a technician whose contact number is [protected]. He visited my place on 14/02/2022 afternoon and rectified the problem of the washing machine by changing a pipe at the coast of Rs.149/- excluding his service charges which is Rs.590/-. But throughout his stay at my place his behavior was very unprofessional and strange. He said that for the time being he may have sorted out the problem of the machine but there is no guarantee that the problem may not arise again. He was very pessimistic the way he was interacting and repeatedly said that the problem in the machine may arise every now and then and in each time such thing happens we need to call IFB and give service charges as the machine is out of warranty. He seems to be very unprofessional and casual in his work. Was this information helpful? No (0) Yes (1)
Mar 21, 2022 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 17, 2022 IFB Industries Customer Care's response Dear Suman, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Feb 17, 2022 IFB Industries Customer Care's response Dear Suman, We apologies for the unpleasant experience you had with us. Furthermore, we have taken note of your feedback and surely convey it to our team for consideration. Feel free to connect with us if in case any assistance is required in the future. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES Verified Support Feb 18, 2022 IFB Industries Customer Care's response Dear Suman, Please accept our sincere apology for the difficulties. Allow us some time to get back to you with an update regarding your concern. Request your patience in the interim. Regards, IFB APPLIANCES
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Comments

suman_36

from Kolkata, West Bengal

Feb 17, 2022

Mere apologizing is not the way to address such a sensitive issue. Being into service industry it is the utmost necessity on the part of a company like IFB to deploy and impart training of inter personal skills to their skilled technicians, almost bulk of whom lack basic manners regarding how to interact with customers. They have to be helpful informative and supportive instead of being casual lackadaisical and pessimistic. I really want to know what kind of action has been taken against the technician and I require evidence of that as well.