[Resolved]  IFB Industries — Very Bad customer service

Address:

602024

My compliant ID:[protected], N.Devarajan, Phone no:[protected], two months before i booked a service with IFB for my Neptune DX, received a call from service center that guy informed me that to fix this issue it will cost around 4500 instead ican pay 7000 rupees for extended warranty and after 15 days they will fix current issue for free of cost, So i agreed and paid for extended warranty, after receiving the amount service center guy told me they will fix it in 30 days, so i waited for 30days and booked a complaint again with IFB on April 3rd, till now No one called me and provided any update about this, whenever i call they are keep seeing they will fix it in 2 days, 1week and sooo on. one month completed now, but this issue not solved yet. Spoke to service center manager(Thiruvallur), Area manager, useless No one cares on fixing the issue. they even did not call me and provided any update sofar. VERY VERY BAD CUSTOMER SERVICE.