[Resolved] IFB Industries — Very poor after sales service

aslam3011

from Hyderabad, Telangana

Address:

500028

I have an IFB 20SC2 microwave oven, it was working fine but a month ago its touch panel stopped working.I registered a complaint by calling the customer care no. and after numerous calls a technician came and said that the touch panel has to be replaced and said that he will replace it within 2 days but it has been more than 25 days but no response from IFB service center.Till now i have made numerous calls to the customer care enquiring about when the panel will be replaced but they give some or the other excuse.They are saying that the part is not available and they will replace it once its available.I am fed up of continiously enquiring from cusomer care about when the part will be replaced.

I bought an IFB product thinking that it is a reputed brand and their service should be good, but after seeing their after sales service i am regretting my decision of trusting their company.It is the worst service i have ever experienced.

I just hope this time around my problem gets solved.

My details are:

Customer ID:10805363
Complaint NO:[protected].

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Mar 3, 2016

Complaint marked as Resolved

The company technician came and replaced the part.I had to pay extra charges for the part and service cost which i think is very expensive.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2016

IFB Industries Customer Care's response Dear Aslam,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.