[Resolved] IFB Industries — very poor and disappointed customer service

Vivekpt91

from Hāora, West Bengal

Address:

K-502, Stavan Parishray Behind Shanku Farm near vadafon tower gota SG highway Ahmedabad Gujarat India

I’m really annoyed with the services of ifb. There is no doubt that the product is good and has some really cool features but every day after purchasing this has been more of a nightmare.

We are really frustrated with the after sales support we received from ifb. Our washing machine is still under warranty but it has become completely useless now. Their customer care tells us that they will get it fixed once the spare parts are available. God only knows when. I’d definitely not recommend this product to anyone but instead i’d suggest to go for a washing machine from some other brand where the sales support is good as well.

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Aug 13, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 30, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES