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IFB Industries — very poor and disappointed customer service

I’m really annoyed with the services of ifb. There is no doubt that the product is good and has some really cool features but every day after purchasing this has been more of a nightmare.

We are really frustrated with the after sales support we received from ifb. Our washing machine is still under warranty but it has become completely useless now. Their customer care tells us that they will get it fixed once the spare parts are available. God only knows when. I’d definitely not recommend this product to anyone but instead i’d suggest to go for a washing machine from some other brand where the sales support is good as well.

Complaint Status


[Jun 24, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Jun 25, 2020
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response Jun 30, 2020
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
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    code
    Customer satisfaction rating
    89%
    Complaints
    5532
    Pending
    0
    Resolved
    4881
    phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    location
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107