[Resolved]  IFB Industries — very poor response towards machine breakdown

Address:

403521

I had registered a complaint over breakdown of my washing machine with call center on 18th august 2017 morning and was allotted a ticket number [protected]. I was also assured that somebody would respond to my complaint within 24 hrs. However nobody called within the stipulated time. On contacting the call centre i was amazed to hear from the call center person that 24 hrs meant 24 working hours. So callled up yet again after 72 hrs ie on 21st august. I was asked to contact the local repair centre office on [protected]. On calling up on this number, i was assured that a technician would call me very soon. However much to my inconvenience no body called up. The concerned person in the office on [protected] was not picking up the phone despite my repeated calls. I am surprised how can the company be so unprofessional. I will definitely think twice before buying any appliance from ifb