[Resolved]  IFB Industries — Very poor service (Siliguri)

Address:Siliguri(West Bengal)

I had bought ifb washing machine senorita wxs but now burning smell after using the washing machine smoke is coming out of it and it's making alot of noice. I've complained alot about it but still the problem isn't been solved... The service is not responsible and not giving a proper date for repairing it... Its been more than 45 days but still nothing has been done.
So many ticket numbers were closed without any resolution.
On 01/07/2022 one technician had came to check the washing machine and told he is going to change the rubber sleeve. But on 23/7/2022 another technician came with the rubber sleeve and told it's still not going to work and we have to change both the rubber sleeve and the tub... But today it's 14 august 2022 and it's still not repaired and nobody came to repair it.
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Aug 16, 2022
Complaint marked as Resolved 
Problem solved
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2022
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Aug 17, 2022
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried calling you on the number you provided but unable to reach. Please share your alternate number and the best time to call so that we can assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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