[Resolved] IFB Industries — Very poor service (Siliguri)

Papan1979

from Siliguri, West Bengal

Aug 14, 2022

Address:

Siliguri(West Bengal)

I had bought ifb washing machine senorita wxs but now burning smell after using the washing machine smoke is coming out of it and it's making alot of noice. I've complained alot about it but still the problem isn't been solved... The service is not responsible and not giving a proper date for repairing it... Its been more than 45 days but still nothing has been done.
So many ticket numbers were closed without any resolution.
On 01/07/2022 one technician had came to check the washing machine and told he is going to change the rubber sleeve. But on 23/7/2022 another technician came with the rubber sleeve and told it's still not going to work and we have to change both the rubber sleeve and the tub... But today it's 14 august 2022 and it's still not repaired and nobody came to repair it.

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Aug 16, 2022

Complaint marked as Resolved

Problem solved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 17, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We tried calling you on the number you provided but unable to reach. Please share your alternate number and the best time to call so that we can assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES