[Resolved]  IFB Industries — Very Poor Support

Address:

Chennai, Tamil Nadu

I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand.

Let me explain my problem in detail.

My Registered Mobile : [protected]

I have a raised a complaint in IFB on 16/08/2016 . Ticket no: [protected]. They said they will attend in 24 hours. But they didn't come on time. After repeated calls a person came and confirmed there was problem in drum. We will replace in two days.

After a week enquired to them and they didn't give proper reply. I cald customer service and and they said me the ticket has been closed. I was shocked. Again i raised a ticket [protected] and no one came and again the ticket closed. Next time when i called i found my mobile number was wrongly updated purposely. Again i requested to change the number.

In the customer care they gave the local support number [protected]. I cald them daily and they will say Engineers are busy we will get back in a day. Or they will say spare not come. I was very much irritated with these answers and again raised a complaint on 16/09/2016 8 AM, [protected]. Same answer. Engineer will come in 24 hours. Waited till lunch time and i started caling them. They said Engineers are yet to start and they will come today 5 PM. Again i cald they they said 6 PM. Again i cald them they said 7 PM. Now no one is picking the call as expected.

Please fix this at the earliest or please check any refund is possible for the defect product so that i can buy some better one and get out of this headache.