[Resolved] IFB Industries — vx neptune dishwasher

sureshhv

from Bengaluru, Karnataka

Address:	Shimoga, Karnataka, 577201
Website:	www.ifb.com/in

I am getting f5 error on the dishwasher frequently. Whenever i start any washing cycle, the machine fills up water and starts running, but immediately drains out in 10 seconds. The cycle is not completing. Sometime, i get error after 'rinse', when the machine switches to 'dry' mode. The technicians visited and checked, but could not diagnose the problem. They took it with them to service station where they say its working fine. They are blaming the issue on me by telling that water supply is insufficient at my home.in that case, how was the machine running for 1 year without any trouble. I am facing this issue from past 2 months. It was fine till then. I am fed up with this. Please solve this issue, or take this machine and give me a replacement. It is in very good condition except this f5 error that shows up often without any reason.

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Jan 14, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 11, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

This is to kindly inform you that our technician visited and has confirmed that your Washing machine is in proper working condition. There is water pressure issue at your place due to which you are facing problem. Kinly check and let us know incase any further assistance.

Regards,
IFB Appliances

Dec 20, 2018

Updated by sureshhv hi, yes the technician is reporting the water pressure issue. I have got new plumbing for my home now, just because your technician complained. I have spent ₹ 2500 just for this. You have made me spend that money for nothing. The problem still persists. I have checked the pressure. The flow rate is almost 15 litres / minute. Still not working. Earlier it used to run wash cycle and used show error when it jumped to dry. But now the machine is not starting at all. The water keeps filling for 5 minutes and starts leaking from the door ends. This is not normal.

First of all, my question is how was the machine running for 1 year without any trouble. This problem has started from past few months. This means, there is something clogging inside the machine. May be silt deposition in the inside of the inlet valve. Your technicians are not diagnosing the problem, rather they are just following some procedural methods and are blaming the issue on us.

The dishwasher was in the same place with same water supple and power supple for 13 months. It was working without any issue. After I raised the complaint, your technicians have changed many parts and this problem is occurring. Please solve this.

Dec 20, 2018

Updated by sureshhv I should bring in a fire engine and connect its hose to the dishwasher now. I think that's the final resort. Maybe the pressure from the fire engine hose would be adequate.

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Comments

Santhiya Yokesh

from Vijayawada, Andhra Pradesh

My automatic washing machine is not functioning and displays error code dlEr.. Need service ASAP

IFB Industries Customer Care's response, Dec 11, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES