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[Resolved]  IFB Industries — want to know the price of the shock absorber in front loading washing machine and it's warranty after changing once

I complained on 20-2-18 about my 6kg front loading washing machine showing errors one by one and the on and pause switch went inside, technician came from the nearer ifb service on 22 and told the board and shock absorber should be changed, machine under amc so board we will replace and you have to pay for the shock absorber so we paid rs.3600 for it at once and he told within 2days i will come and change but there is no response from the certain service centre so keep on calling them after 10 days another technician from the same centre came and fixed. The warranty of the sa is 1 yr he told but with out knowing the part we paid last april only we changed the same. After changing the board too today it shows the same error code e7. What to do, what step you will take for this? I want to know the actual price and warranty of sa
Complaint marked as Resolved Apr 7, 2018

Complaint Status


[Mar 07, 2018] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Mar 07, 2018
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
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    Customer satisfaction rating
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107