[Resolved] IFB Industries — Warranty repairs not attended

shivaru

from Pune, Maharashtra

Address:	New Delhi, Delhi, 110075
Website:	www.ifbappliances.com/get-in-touch.html

Ref customer code : 10909000 &
Ticket no 17884631

I have a IFB ELENA AQUA sl no[protected] bought it Dec 14.
I have lodged a complaint with customer care for a loose door, hanging at the hinges. The IFB rep checked it and asking us to pay for the replacement of door.
The door has gradually loosened at the hinges and it is a case of material failure. There are no signs of damage on the door and it is not attributable to misuse.IFB is not attending to the problem from 01 Jun 16 till date.

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Sep 12, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2016

IFB Industries Customer Care's response Dear Shivaru, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team

Verified Support

Aug 12, 2016

IFB Industries Customer Care's response Dear Shivaru,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue

IFB Team.