[Resolved]  IFB Industries — Washing machine [protected]

Address:400077

I have ifb front load washing machine since last 2.3 years approx., which is under warranty period. There was complaint lodged on sep 22, 2016 wide ticket no.[protected]. The problem is still not fixed, as reason given by untrained mechanic were multiple which changed according to their visits. I could only sense one thing post their visits (Only interested to make earning illegal way). The problems didn't just co-relate the way it was portrayed. My request is to get the problem resolved asap as its hampering our day to day life due to non working appliance. I am not paying a single penny, irrespective of any false claims by ifb mechanic (Just to make it appear the core issue not included in warranty). We have been happy customer till the problem existed, and we intend to being happy customer in future too. Hope my issue will be addressed asap with ifb.
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Nov 6, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2016
IFB Industries Customer Care's response
Dear  Nalini,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Oct 06, 2016
IFB Industries Customer Care's response
Dear Nalini,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected]  Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.   
Complaint comments 

Comments

Dear sir, for the ticket number registered on 9th till now there is no proper updates from ifb washing machine . Saying there is no spares available with us. I would like to know instead how could they sell washing machines with out keep spares it's already late by 20 days take the proper action
IFB Industries Customer Care's response, Oct 4, 2016
Verified Support
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team

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