[Resolved]  IFB Industries — washing machine- abnormal sound and vibration

Address:

Dakshina Kannada, Karnataka, 575003

I bought a washing machine in the year 2012 during an exhibition in our company (MRPL) premises .Model Executive Plus.The model was sold to me saying it is a totally imported and trouble free model .The machine started making abnormal sound and started spinning at a very high speed.I registered a complaint with ticket no [protected] was registered on 24.03.2018..The technician checked the machine and said needs replacement of shock absorbers and will be attended as soon as the parts are received.When I checked again after two days, I was told the parts are not being manufactured by IFB now and will have to for a replacement of machine. I informed I am ready for free replacement as it is not my fault.My request was cancelled by IFB on 28th March which I again got validated. I again called customer care and was given number of Mr Shrikanth branch manager. I tried calling him but call was never picked and later on the phone was in switched of condition.
Since this is no fault of mine and during the time it was sold as one of the best models (imported) and denying service is not acceptable. Immediate resolution if complaint is requested from IFB.