IFB Industries — washing machine amc refund

Address:

9/65, Urdu School Street, Near BBMP Office,Bommanahalli, Bangalore

Hi team,

I want to complaint ob ifb washing machine services, bangalore. We have purchased amc for my ifb washing machine by paying around 1800rupees and 450 rupees for water coil.. Later my washing machine got repaired and we contacted ifb for their help to fix the issue in the month of april 2020. During lockdown, ifb service guys came almost 10days to check the problem and spoiled my house and went without fixing the problem. Finally they said, they can not fix the problem as they do not have idea and they said they will reimburse the amc amount in the month of june 2020.
After several followups, those waste fellows took my account details in july 2020 and they said with in 5 working days they will send my amc amount back.
Now it is august 2020, still i did not get my money and whenever i call them, most of the times they will not even pick the call. Also i observed that whenever i call them, i can see the call waiting. Again if i call in 3-5min, they are not picking the call.
I have messaged them, called them, tried all the possible ways to reach them. But no response.
I need your help in registering complaint and sending a notice to them immediately to get my money back.
Please help me on this to send a consumer notice.
My name: kola ananda babu
Number: [protected]