[Resolved]  IFB Industries — Washing machine and dryer

Address:	403516
Website:	IFB

Ifb is the worst company i have come across in terms of their poor customer service and slow response to service request or better put non existant service. I used to own a IFB washing machine and dealt with this company for about 7 years, every time i made a request for a repair nothing happened it took them days sometimes weeks to comply. The only way i could get an engineer to come was to go to the top and speak to the head man Mr Silas then i would get an engineer and the complaint would be resolved. Their customer service and attitude of staff is rubbish, like robots, seem to be reading of a script with very little common sense or experience of dealing with customers. I got so fed up that in the end i got rid of the washing machine and bought a different brand and dont have these problems.

Unfortunately i still have a IFB dryer, and have made a complaint and been waiting for service since 19th June 2017. Must have made at least 20 phone calls but no joy even after speaking to supervisor and managers. Same parrot fashion response "im so sorry" but nothing happens. 1st July finally rang Mr Silas but this tim he was also very unhelpful telling me to use the dryer anyway although i explained the problem and saying he would send some one Monday. Thats the whole weekend, complaint made 19th june 2017 now 2nd July 2017, how long does it take for service. My advice to all potential customers - DONT BUY IFB PRODUCTS. PRODDUTS ARE NOT THE BEST AND SERVICE AND CUSTOMER CARE ARE NON EXISTANT. If i had the money to change my dryer to another brand i would and never have to deal with IFB again.