[Resolved] IFB Industries — washing machine belt change | |
I have signed 2 years amc of rs. 5723 for elite dx 5.5 kg, i have undergone service drum, front tub and bearing.in addition they have changed one hose pipe and belt which was not having any problem. After service, the service engineer asked me to pay hose pipe rs. 650 and belt rs. 950 which was around rs.1600 in total. The belt which was supposed to be in amc, they told me later it is not covered. While signing up the amc they said any wear tear in hose pipe and handle are not covered. Hose pipe will be around rs. 350. Belt will be covered. Now the same engineer asking me to pay for it. This is literally day light robbery. They intended to change the rubber or plastic spare even though they are in good condition and charge inflated price morethan double the cost of the spare. I would need your intervention and provide solution Was this information helpful? | |
Jan 20, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Dec 11, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Dec 12, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Hope your queries are answered. Do write to us back if you require any further assistance. Kindly share your valuable feedback. Regards, IFB APPLIANCES | |
 2 Comments | |
Comments
I have gone through some of the previous complaints where I found the belt price is some where around 400 for washing machine belt but when I asked the customer care they were telling it vosts 1750.
IFB Industries Customer Care's response, Dec 12, 2018
Verified Support
Dear Sir/Madam,
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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kindly look into this in few hours as I want to resolve this issue today
Shelza
[protected]
[protected]
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.
Regards,
IFB APPLIANCES