IFB Industries — # washing machine

Hi, we've bought a ifb washing machine last year from dealer in kavali. This machine is less than a year old and having tremendous issues with it. We have given complaint over phone to customer care (Dec 22, dec 27 and jan 17th) and a technician arrived and said there is a problem with the drum and ordered a new part. It's been more than a month and haven't heard anything so far. Every time, we call the customer care they were registering the complaint and after that no response. We have only bought through word of mouth in my village. If this is the type of service we are experiencing do you think we ever buy or recommend your product to others? I would like to request you to please consider my complaint on urgent basis and take the necessary actions asap. I am seriously gutted with the service and your product is holly #.