[Resolved] IFB Industries — Washing machine

Govindan Parthasarathy

Address:

No.5;4th cross street , Poombuhar Nagar ,Kolathur,Chennai 99

I bought an Washing Machine on 14/06/2020.At Saravana Stores Padi . The product was delivered on 15/06/2020 . The installation person arrived on 16/06/2020. The person came for installation reported that machine is not in proper condition and it's an defect piece . I got shocked by hearing and immediately arrived to shop and complaint my issue ... Shop incharge asked me to wait for other two days .. I waited until 18/06/2020 but there is no response .. i tried calling the manager of the shop but he did not reply ... I purchased the product with the trust on Saravana stores and their customer care but i am so disappointed with service and irresponsible answers by the shop staffs . I lost my trust on Saravana stores . I am helpless and clue less what to do next ... And where to complain my issue for a solution .

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Aug 6, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES