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Washing Machines
IFB Industries

[Resolved]  IFB Industries — Washing machine cabinet replacement

Address:Flat.205, park view residency, karthikeya nagar, Nacharam, Hyderabad 500076, mobile 9848562850

I reported a complaint regarding washing machine to replace rusted cabinet, senetor Aqua 6kg, on 28th June 2020, they visited and said they will replace within two weeks, took Rs 1000/- advance, no proper reply, and again I lodged complaints four times regularly, they take the complaint and closes my complaint got sick of calling their technicians, finally they returned my advance and said cabinet is not available, IFB customer care simply closes the complaint without confirming the service has done or not, still my problem hasn’t got solved. So much pain they created for this.
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Aug 14, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2020
IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Oct 30, 2020
IFB Industries Customer Care's response Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance.
We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES
Complaint comments 
3 Comments

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Comments

Thank you they attended, I spent Rs 9625/-, for cabinet and other accessories, but the unit is giving problem, water is getting heated up, even though the knob is on ‘cold’, and water is not getting drained, They closed my tct, I have to make several calls, to make them visit, They said they are busy to attend other calls, still the problem is going on, they replaced cabinet on 30th but some problems I am getting, I spent lot of money and time now, please help me, I hope my problem will be solved. I gave complaint to consumer ifB global
Reply
IFB Industries Customer Care's response, Nov 16, 2020
Verified Support
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this as soon as possible.

Regards,
IFB APPLIANCES
Reply
Dear Sir/Madam,

We are pleased to inform you that our technician has rectified the issue. Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES
Reply

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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