IFB Industries — Washing Machine: Clothes not getting dried

Rajinde4

from Delhi, Delhi

Jul 6, 2022

Address:

Calcutta/ Bangaluru/Goa

I purchased a Senator WSS 8KG 1400 RPM washing Machine on 15/04/2022. The day i started using it in June 22, it started giving trouble. The clothes are not gettng spined and dried. I raised complaint on 9th June, 12th June and 4th July 22. The technicians visited on 10th June, 13th June, 14 june, 15th June and 4th July 22 respectively. Changed some parts, bur of no avail and the 0r9blem is not fixed. Finally the technicians have raised hands and informed that there seems to he some manufacturing error which they're not able to detect and fix and machine needs replacement. I am not getting proper answer from the Sr service personal of IFB at NCR Delhi. I feel cheated by the company and beeds help through this forum fir replacement of the faulty machine with the new one.
Regards
Rajinder Thakral

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

IFB Industries Customer Care's response Dear Rajinde,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Jul 09, 2022

IFB Industries Customer Care's response Dear Rajinde,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Jul 11, 2022

Updated by Rajinde4 The faulty machine was replaced on 09/07/2022, but on running the machine we found that the same problem of CLOTHES NOT GETTING DRIED on EXPRESS 15 and RINSE & SPIN DRY mode, STILL PERSIST. It seems that there is some basic manufacturing defect in this model of the machine it self and I request for the REFUND OF THE AMOUNT, as even the replacement also does not seem to work.

Jul 12, 2022

Updated by Rajinde4 CAN I HAVE THE RESPONSE FROM IFB THAT WHEN THE FAULTY REPLACED MACHINE WILL BE TAKEN BACK AND REFUND PROCESSED.
Regards
Rajinder Thakral

Verified Support

Jul 14, 2022

IFB Industries Customer Care's response Dear Rajinde,

Please accept our sincere apology for the difficulties. Allow us some time to get back to you with an update regarding your concern.

Regards,
IFB APPLIANCES

Jul 15, 2022

Updated by Rajinde4 IFB TEAM IS NOT RESPONSIVE INSPITE OF MY CONTINUED FOLLOW UPS THROUGH MAILS AND SERVICE CALL CENTRE. I WANT A QUICK ACTION FOR RETURN OF THE FAULTY MACHINE AND REFUND THEREOF.
Regards
Rajinder Thakral

Verified Support

Jul 16, 2022

IFB Industries Customer Care's response Dear Rajinde,

We are sorry for the inconvenience you faced with regards to your IFB washing machine. However, our technical team from branch checked your machine has confirmed that the machine is functioning normally.For best results from the product, we recommend that you use the machine as suggested by our team. We value you as our customer and assure you our best services always. . Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Jul 16, 2022

Updated by Rajinde4 STILL NO RESPONSE FROM IFB TEAM.
CAN I PLEASE BE UPDATED ON THE ACTION BEING TAKEN BY IFB ON THE RETURN AND REFUND 9F THE MACHINE, HAVING BASIC MANUFACTURING PROBLEM IN THE MODEL OF THE MACHINE. AN EARLY RESPONSE REQUESTED

Jul 18, 2022

Updated by Rajinde4 With reference to your response dated 16/07/22, please be informed that non of your technicians visited and checked the machine. I am really surprised and shocked that how the technical team of your branch can give such a malafide and faulty AND MISLEADING statements without even visiting and checking the machine. The machine is being used exactly as per the recommendations and the guidelines, but the same is not giving the desired results and the CLOTHES ARE NOT GETTING DRIED (Intermittently). I AM Continuously WRITING MAILS AND CALLING YOUR CUSTOMER CARE CENTER BUT WITHOUT ANY POSITIVE RESPONSE AND ACTION.
I REITERATE THAT THERE IS SOME BASIC MANUFACTURING DEFECT IN PARTICULAR MODEL OF THE MACHINE . IN VIEW OF THIS I ONCE AGAIN REQUEST IFB TO GET IT RETURNED AND REFUND PROCESSED URGENTLY FAILING WHICH I WILL HE FORCED YO TAKE LEGAL COURCE AS DEEMED FIT.
Regards
Rajinder Kumar Thakral