[Resolved] IFB Industries — Washing machine complaint closed without resolution-poor customer service

Bright C

from Ambur, Tamil Nadu

Address:	600043
Website:	www.ifbappliances.com

Customer id: 1944256, contact no: [protected], very poor customer care and after service.
Our washing machine is under amc. I have registered a compliant on may 27, the engineer visited mentioned they need to replace part to arrest the noise.
When called to customer care again on june 3, shocked to hear the ticket is closed without our consent. Again registered complaint, escalated to manager and they shared the techinician no. S in chennai - anand & suresh, both of them dont even respond to the calls made.

When called to customer care again on june 18, i was told that previous ticket is closed on june16. And asked to raise complaint again and the ticket no-[protected] is shared.

Will there be any professional ethics followed in ifb?. If yes, i expect someone from your company to take action against the technicians and resolve the complaint at the earliest.

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Apr 22, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jun 21, 2016

IFB Industries Customer Care's response Dear Bright C,

Hope your issue has been resolved.

In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: [protected]
Other subscribers: [protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team