[Resolved]  IFB Industries — washing machine damaged by service team

Address:

Mumbai City, Maharashtra, 400037

Our ifb washing machine has been giving problems, mentioned below is the fresh complaint and earlier ones already submited for which no action has been taken.
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When the technician came to see the broken switch (Sachin - [protected]) he said "switch tut gayi hai par machine to phir bhi chal sakta hai" and went away without repairing it. I called area manager (M=[protected]/[protected],[protected], [protected]) and the manager said they wont do anything as machine can work with broken switch as well.

Now just 5 days back[protected] machine has stopped working. It shows 'door' error and also makes some sound (Seems like some loose connection)

If this machine is not replaced with new one and all my amc money paid we are approaching consumer court. If you cannot train your team for service then you must stop manufacturing more machines until you fix your service agencies.

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Date:[protected]

We regret the inconvenience caused to you.

We are looking into the matter and will revert shortly.

Regards,
Tanvi borkar
Ifb customer service

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Please find the form submitted by customer

Under warranty on
Customer id [protected]Amc number)

Product category washing machine - front loading

Model senorita wx 6.5 kg 1000 rpm
Source of purchase ifb dealer

Query for our senorita vx washing machine complaint no [protected]
1. Complaint was registered on 28.10.2018 and was resolved on 5.11.2018. However mr. Udit (M=[protected]) told me he had handed over the spare part to them immediately. 2. A person from service center had come. While replacing the part he had taken out at least 15-17 different parts. He hardly managed to put the rotating (Program selector switch in place. He broke the start switch as well but he blamed it on us. He took around 1.5 hrs to assemble all the parts that he had taken out. 3. We had to raise another complaint for repair of switch - [protected] 4. We need our amc money back. Amc number[protected]. If you cannot handover our complaint to another service agency please buy back our washing machine, dishwasher and dryer. We do not wish to keep machines of a company that cannot provide a proper service center in our area.

Complaint (If any):for our senorita vx washing machine complaint no [protected]
1. Complaint was registered on 28.10.2018 and was resolved on 5.11.2018. However mr. Udit (M=[protected]) told me he had handed over the spare part to them immediately.
2. A person from service center had come. While replacing the part he had taken out at least 15-17 different parts. He hardly managed to put the rotating (Program selector switch in place. He broke the start switch as well but he blamed it on us. He took around 1.5 hrs to assemble all the parts that he had taken out.
3. We had to raise another complaint for repair of switch - [protected]
4. We need our amc money back. Amc number 60561641
5. If you cannot handover our complaint to another service agency please buy back our washing machine, dishwasher and dryer. We do not wish to keep machines of a company that cannot provide a proper service center in our area.

Thank you
Ifb appliances team