[Resolved]  IFB Industries — Washing machine - despicable service by ifb bangalore

Address:

Bangalore, Karnataka, 560035

My name is Priya Veembur and I had registered a complaint with the IFB service centre Bangalore on the 17th of December 2015. The complaint was regarding a short circuit in the PC Board, due to which our power kept tripping every time the machine was switched on. On 18th of December, a technician came home and said the faulty PCB along with the washing machine has to be taken to the service centre. On 19th, the machine was taken and the technician assured us it would be returned in 3-4 days' time. As of 11th January 2016, my machine has not been repaired. The machine was delivered back in between claiming to have been repaired, only to be declared by the technician to be still faulty, and also to have developed other complications (water was not flowing in to the drum, the light on the start button had gone off). After a few more days of numerous calls to the service centres, it has once again been taken to the service centre. On 12th January 2016, after being made to call the service centre countless times to know any updates, the service centre person Ramesh tells the PC Board is not available so the repair is going to take some more time. In my 10 years of experience as an IFB customer, I have never experienced such despicable levels of customer service. In the past more than three weeks I have had to make numerous calls to the IFB customer service centre, to Mr Kumar Swamy, Mr Ramesh and a handful of other personnel. Not only are these individuals highly irresponsible and incompetent, they also have the audacity to speak to their customers in the rudest of manners.