[Resolved]  IFB Industries — Washing machine digi 7kg.

Address:

Gurgaon, Haryana, 122003

Spurious material under amc
My ifb washing machine digi & kg is in amc right from the beginning. (Customer id 2434012).
Registered mobile no.[protected].
He machine is malfunctioning.

5th march 2016.:
A complaint is made with ifb.

6th march 2016:
Ifb sent a mechanic mr pramod. (Phone no.[protected] from their authorized dealer surya electronics.
At first the mechanic tried to make fool by telling that there is nothing wrong but when shown the problem and confronted, he informed that the pcb is required to be replaced.

7th march 2016:
Mr pramod came with a pcb without any packing or authentication marking identification tag.
When my wife asked about the box, the mechanic sarcastically talked to my wife and on objecting, started shouting and wanted to take out the pcb. The pcb is proof of spurious part which the franchise now want to remove from the location.

7th march 2016:
Incident reported to ifb. No action.

8th march 2016
Incident again reported to ifb. No action again..

9th march 2016:
Incident again reported to ifb (Mr suresh - supervisor).
Mr suresh arranged a conference call with the franchise.
The lady from m/s surya electronics stared shouting that till the time the spurious pcb is not returned, they can not arrange another pcb. Whereas, now, i am keeping this pcb for handing-over to authorized ifb personnel as proof of fraudulent practice.