[Resolved] IFB Industries — Washing machine drum complaint

Sudheerkg

from Punalur, Kerala

Address:

Kolkata, West Bengal, 691001

Purchased one IFB front loading washing machine -Direct Drive in 2011.Coustomer I D number 2870112. On 3/12/15 registered a Complaint [protected]. One of their service engineer attended the Complaint and opined that the drum is broken and to replace it. This was on 5 th but there after no response and making call on all most all days. Today they told that to replace, the cost will be more than R's 10000.00 and that with no guarantee. The damage of drum is due to manufacturing defect and to spend that much money without guarantee is a waste. Please arrange a experienced engineer and to find out the real problem and get it repaired at the earliest. With regards Sudheerbabu

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Mar 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2015

IFB Industries Customer Care's response Dear Sudheer,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 13, 2016

IFB Industries Customer Care's response Dear Sudheer,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.