| Address: | 600001 | | Website: | www.ifbappliances.com |
Ticket number: [protected], (In the name of kamalesan. S)
Ifb complaint # : 2326765, date logged : 29th sep 2015
Amc dealer - venkatachalam association, broadway, chennai
Amc applied date: jan 2015 - jan 2016
Problem with machine : washing machine is producing too much of sound while running and when complained, amc dealer came and verified that drum need to be replaced. He said that he'll bring that and will replace it soon.
But, then he didnt turn up and whenever we call them they say that drum is out of stock and it will come by this wednesday and so our ticket will be closed by thursday. But when we call them on thursday, then they said that it will come only by saturday and we have to wait till monday. So far, we have waited for 3 thursdays and 3 mondays but no one turned up. We have got area manager name (Venkatachalam - [protected]), executive lead (Praveen - [protected]) who always commit that it will be solved by today. We'll leave our job and wait at home but no one will turn up. I only felt that all this is happend just because we are already in amc. Since we joined amc, no one came for service.
I am getting frustrated in spending 1 hr in following up and calling both amc dealer and ifb customer care on the same but nothing has been resolved. Not sure whether the ticket would be resolved or not. I regret that i shouldn't have opted for ifb washing machine. Was this information helpful? | 
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