[Resolved] IFB Industries — Washing machine - drum issue

Esh Vasudevan

from Delhi, Delhi

Address:	Kanyakumari, Tamil Nadu, 629001
Website:	IFB Service

Ticket no: [protected], Nagercoil service centre. It's been 3 months since we raised a complaint. Nothing has happened till date. No proper response from anyone. Whenever we ask for an update the Manager, Mr. Prabhagaran gives us the same reply that the drum is on the way from Thirunelveli. But, nothing is happening. If they can't provide a proper service, then what's the point in selling such a waste product. I'll never suggest this product to any of my friends. This is the worst experience I've ever had. Please take care of this issue and fix asap.

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Mar 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2015

IFB Industries Customer Care's response Dear Esh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Dec 13, 2015

IFB Industries Customer Care's response Dear Esh,

This is to kindly inform you that our service technician visited and has confirmed that your washing machine is in perfect working condition. However, as advised by our service technician kindly fix your electric issue to avoid future problem.

Once again, sincere apologies for the inconvenience caused and assuring you our best services.

IFB Team