[Resolved] IFB Industries — washing machine drum not working

gouthamreddy1207

from Delhi, Delhi

Address:

Villa number 546, Road number 32, Near GMR convention,krushi defence colony, Patancheru, 502319

We had very bad/worst experience with ifb service, we had issue with our washing machine, the washing machine drum was not working, have raised a complaint #[protected] dated : 23rd may 2019. Next day technician turned up and examined the machine and said they need to replace one of the part, actually they replaced still the machine not working. After that nearly 4 technicians daily examine the washing machine and keep on replacing the part (Till now they replaced 3 parts) but still not working almost one month completed but solution not yet found by operation team. Is this way of service doing by ifb? How much time you guys will take to bring to normal state.

Note : i have purchased washing machine 2 months back only after one month the drum was stopped working.

Note : yesterday, strange and get irritated by seeing message from ifb that your ticket has been resolved. Is any one from ifb customer care contacted
Me that your problem solved before closing ticket. Very stupid by support care

Please contact [protected]

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Jul 30, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 27, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES