IFB Industries — Washing machine drum was not working

Address:

MGR nagar, moolakulam, pondicherry

Dear sir/madam ifb washing machine i recommended for my two family members and i bought for myself 3.5 years before, now its drum and shock absorber got failure, its warranty will end up on november 2020, but service person made a visit and till now not exchanged the repaired parts, i felt so
Much about your product and your service, and will not recommend to anybody, then why are mention it as warranty, the worst service center is located at mgr nagar, moolakuam, pondicherry.
I kindly request you to repair at the earliest.