[Resolved] IFB Industries — washing machine elite aqua sx ; sr. no:wtelta07012b | |||
Dear sir, I purchased my washing machine from matrix located in andhra pradesh ; rajahmundry on 20.05.2015. My is under warrant period and my machine is not working since from 5 days. Your service engineer has been visited to my house to repair and said that there is damage in panel board & door lock. He also said that the machine is under warranty as per their data base. However i lost my invoice copy & book provided to me and i have only 4 warranty card with me and i got duplicate bill from my purchaser. But your service engineer is not accepting duplicate invoice copy and warranty card. They are also telling that the machine data is mismatching with their data base information. We are purchased you costly machine around rs. 35000.00. But there is no use. We are highly un satisfied about the services provided by sales area manager. Kindly resolve this is issue please. I would also like to bring your kind notice that the data available with you is clearly showing that the machine is under warranty. Was this information helpful? | |||
Dec 30, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Nov 24, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Nov 29, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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So please help to resolve this problem.
Thanks and regards,
Deepa
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Regards,
IFB APPLIANCES