[Resolved] IFB Industries — Washing machine elitedx

GDev

from Mumbai, Maharashtra

Address:	560013
Website:	www.ifbindustries.com

I have AMC for washing machine and I registered complaint on 31st Oct-2015 (no [protected]). The service center employee came after 5~6 days and he noted what needs to be changed (PCB, shock absorber) and went away. After couple of weeksI came to know that complaint is closed saying it is resolved. After contacting IFB they mentioned that they do not have any idea as RP Services (company who took over service for my machine) has closed it on 6th Nov????
Guys are not picking the phone and new complaint is registered again ([protected]) with escalation.

Can some in IFB service team (from Company) reply and resolve it ASAP. This is shocking experience of service resolution in AMC. Is this the way service is closed under AMC?

Ghanshyam

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

IFB Industries Customer Care's response Dear Ghanshyam,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Nov 14, 2015

IFB Industries Customer Care's response Dear Ghanshyam,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.