IFB Industries — Washing machine Equipment fraud

Sree_m

Mar 13, 2022

Address: Bangalore

Recently I got a call from a number claiming to be IFB customer service telling me that a technician would be assigned to check the general wellness of the machine since the machine was in warranty and the service would be free. The next day, a guy arrived and checked the machine. He said there is no water softener and the rom has decreased. I bought a water softener from him and he said the receipt would be sent to mail as most companies do these days. It worked fine on that day but started giving trouble few days later. I had not received the bill receipt yet and turns out he fixed an old softener. When I registered complaint in IFB, they said they will catch the guy(I have the phone number). It has been 3 weeks and no action has been taken. I'm speaking to customer service everyday and no one truly seems to care. This is worst service I have seen and seems like this is not the first time it is happening. If he is a fraud, how did he get my number for IFB? The system is not secure and they have absolutely no responsibility towards customers. How you deal with the fraud is not my business. It is your responsibility to either refund and replace the faulty equipment.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected].

Regards
IFB APPLIANCES

Mar 20, 2022

Updated by Sree_m Hi, there is no complaint number. As I said, I got a call from IFB around Feb 16th without registering a complaint saying it's for general service. pH no: [protected]

Verified Support

Mar 22, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your contact number. You can expect an update from our concerned team soon to assist you further.

Regards
IFB APPLIANCES

Verified Support

Mar 24, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. However, we regret to inform you that, your previous complaint was attended by private operator as already informed by our team. Kindly contact the technician the who attended your complaint. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Mar 24, 2022

Updated by Sree_m May I know how he got my number and how he came to know I have an IFB washing machine, that too within warranty? The number I got call from before he came also said IFB.[protected] is the number I got call from and[protected] is the number of the technician who came.

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Comments

IFB Industries Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected].

Regards
IFB APPLIANCES

Sree_m

Mar 29, 2022

Are you going to do anything about this or do I have to escalate it?

IFB Industries Customer Care's response, Mar 30, 2022

Verified Support

Dear Sir/Madam,

We apologize for the inconvenience caused to you. However, we regret to inform you that, your previous complaint was attended by private operator as already informed by our team. Kindly contact the technician the who attended your complaint. Moreover, do write us a mail on [email protected] also call us on (CC number 18602085678/18604255678) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Sree_m's [Complaint's author] reply, Mar 30, 2022

Why would I want to write mail or chat with you? The reason I'm writing it here is because your service is pathetic and of no use. I want everyone to know. Answer my question, how did the private operator get my number and know that I'm using IFB product? Do you no sense of customer data protection?