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IFB Industries

[Resolved]  IFB Industries — washing machine eva aqua vx/sx 6 kg 800 rpm

Machine is in warranty period installed on 9/7/2017. Four days back the machine stopped while in the process of its washing and rinsing cycle. I have sent emails and tried contacting their customer care but with n success. I have dialed their customer care number[protected] more than 50 times but have not got any connection.
The after sales service of this company is downright atrocious and disgraceful.
The company should respond immediately or i should be compensated of their not standing by their commitments.
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Dec 22, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Nov 13, 2018
IFB Industries Customer Care's response Dear Sir/Madam,

We regret for delay in service. Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Nov 13, 2018
Updated by genbaj IFB Customer Service,
There have been a number of calls to confirm resolution of the matter - which has been resolved since.
Such concern for your customers will stand the company in good stead in the long run.
I would expect you to look into the aspect of most frustrating experience in getting a call through to the Customer Care Toll Free Number[protected].
Even your website does not have any tab to access Customer Care regional executive.
After Sales Service, particularly in the Warranty Period, is a very important aspect of the Company's brand image and reliability. This definitely needs more attention.
Thanking You
General JS Bajwa (Retired)
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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